At Handmade Bags By Ladda, we take pride in creating handmade products with care and attention to detail. Because our items are handmade, slight variations may occur and are considered part of the uniqueness of each product.
Returns
We accept returns within 14 days of delivery for eligible items. To qualify for a return, the item must be unused and in its original condition.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible through our website contact page. Please include photos of the item and packaging so we can review the issue and help resolve it promptly.
Non-Returnable Items
Custom orders, personalized items, and certain handmade products may not be eligible for return or exchange unless they arrive damaged or defective.
Refunds
Once a returned item is received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
If you would like to exchange an item, please contact us before returning the product so we can assist you with available options.
Contact
If you have any questions regarding our Refund & Return Policy, please contact us through our website contact page.